I want to preface this post by stating I do not like being the “bad guy.” I don’t like having to call someone out publicly for something that should be handled in private. However, what I really hate is being stole from, lied to and ignored.
*UPDATE* the money has been refunded as of 12/31/2012 :)* I do want to say that this wasn’t me bashing Greg. He does do amazing work. I think he just took on a bit more than 1 person could handle.
If you’ve been around Parent Palace any over the past few years I’m sure you’ve caught on to the fact I change the appearance often. I haven’t found a “look” I’m 100% happy with yet. For the most part, I’ve done all the design work myself.
A few months back I was visiting some blogs and noticed many were designed by Greg from Engine1Media. I loved the look of them and decided to contact him in regards to updating my banner.
I was amazed at how quickly he replied to me and was excited to see the concept he came up with. He let me know it could take up to a week before he had the concept done (usually just a few days.) I sat on the edge of my seat in anticipation. We e-mailed back and forth several times about what I wanted – I just couldn’t believe how prompt he was to reply! I happily sent him the deposit for my header, and sat waiting.
Then a few weeks passed. I figured he was busy, after all he did amazing work. I e-mailed him to check on the progress. He told me it was coming along fine and he should have something for me by the end of the week.
The end of the week came and went, and I waited a few days to e-mail him again. This time he told me he had some last minute clients to finish up, but it would be soon.
About a month later I was beyond frustrated. I sent an e-mail letting him know I would like a refund since he was not able to complete my request in his stated time frame. Not even a reasonable time frame.
He apologized and gave me 2 options: He would finish the header with no further charge, just my deposit or he would refund my money. I told him I would be more comfortable with a refund. He agreed and apologized again.
Another week went by and I still hadn’t seen a refund so I e-mailed again. He let me know he was waiting on a client payment and I would be refunded soon.
Here I sit, several months later – no more e-mail communication, no refund and no other option.
If you’re a blogger and you find yourself in the market for a blog re-design or header design - Avoid Engine1Media like the plague. Especially if you’re on any type of deadline or actually want results.